Inspectly for Tesla1. About these Terms
These Terms of Service govern Inspectly for Tesla (“Inspectly”), its related features, and the Inspectly website, provided by SmartHarmony AI LLC (“we”, “us”). By using Inspectly, you agree to these Terms. If you do not agree, do not use the service.
You must have the legal capacity to agree to these Terms or use the service with the appropriate authorization of a parent, guardian, or organization. Contact us at support@smartharmonyai.com with questions.
2. What Inspectly does—and its limits
Inspectly helps you follow a vehicle inspection checklist, record observations and photos, and, for eligible paid inspections, generate AI-assisted summaries and reports. It is an information and recordkeeping tool.
Inspectly is not a professional vehicle inspection, mechanical diagnosis, roadworthiness or safety certification, warranty assessment, or legal opinion. Checklists, visual examples, scores, and AI output may be incomplete, outdated, or incorrect. A favorable result does not establish that a vehicle is safe or free of defects. An unanswered or inaccessible check is not a passed check.
You remain responsible for your observations, purchase or delivery decisions, safe use of the vehicle, and obtaining qualified assistance when needed. If you suspect a safety issue, stop the relevant activity and seek advice from the manufacturer or a qualified professional. Do not interact with the app while driving or perform a check that is unsafe or outside your competence.
Inspectly is independent of Tesla, Inc. Tesla and its model names are trademarks of their respective owner. We do not speak for Tesla, accept a vehicle on its behalf, or guarantee a repair, refund, warranty claim, or delivery outcome.
3. Free and paid inspections
The free Essential Check covers the available paperwork and exterior-body checks, with results kept on the device. It does not include paid photo evidence, AI analysis, cloud backup, export, or sharing features.
Paid inspection packs contain 1, 3, 5, or 10 inspection credits. These are one-time purchases, not recurring subscriptions. Unlocking a full inspection uses one credit for that inspection. Using or reopening that same unlocked inspection does not authorize another credit charge. A new inspection requires its own unlock.
Feature availability may depend on app version, platform, connectivity, permissions, consent, and service availability. An inspection credit is access to the described service, not money, stored cash, or a transferable financial instrument. Any special purchase conditions must be disclosed before purchase.
4. Prices, payment, and refunds
The price, currency, taxes, and pack quantity displayed by the App Store or Google Play checkout apply to your purchase. Website prices, if shown, are reference prices and may differ by country, taxes, exchange rates, or storefront. Check the final purchase screen before confirming.
Apple or Google processes your payment, and RevenueCat helps us validate transactions and grant the correct inspection balance. You may purchase additional packs. Do not assume that a device reinstall creates new credits or reverses credits already used.
Refund requests are handled through the store where you paid, subject to its procedures and applicable consumer law. Contact us if a validated purchase does not appear. A refund or chargeback may remove unused credits or disable further paid processing associated with that purchase. Account deletion alone does not request a refund.
Nothing in these Terms removes mandatory consumer rights, statutory guarantees, or remedies that cannot lawfully be excluded.
5. AI processing and reports
AI analysis requires the “AI analysis at finalize” setting to be on and an available service connection. Relevant inspection information and verified photo copies are processed by third-party AI providers (currently OpenAI, with Anthropic as an alternate) as described in the Privacy Policy. Review AI output against your actual observations before using or sharing it.
An AI report may fail or be temporarily unavailable. Retrying a failed generation for the same eligible inspection should not consume a second inspection credit. Contact support if you see an unexpected deduction or a persistent failure.
A finalized report is a record of the information available when generated. It is not continuous vehicle monitoring and does not guarantee detection of hidden, future, mechanical, electrical, or software problems. Reports you export or share are copies; you are responsible for checking their content and selecting appropriate recipients.
6. Your account, content, and backups
Keep sign-in access secure and provide accurate information where required. You are responsible for content you submit and must have the right to photograph, upload, and share it. Avoid including bystanders, documents, license plates, or other personal details that are unnecessary for the inspection.
You retain your rights in your inspection content. You grant us permission to store, process, reproduce, and transmit that content only as needed to operate the features you request, provide support, protect the service, and comply with law, in accordance with the Privacy Policy.
Keep independent copies of reports that are important to you. Local records can be lost if you remove the app, lose the device, or erase its storage. Optional cloud backup stores inspection records and verified photo copies, not your original photos, and is not a guarantee that every record or attachment can be recovered. To restore on a new device, link your account on the app’s Profile tab before changing devices.
7. Acceptable use
Do not use Inspectly to violate laws or others’ rights, upload unlawful content, misrepresent an inspection, impersonate someone else, attempt unauthorized access, bypass purchase validation, exploit refunds, interfere with the service, or send automated requests that abuse its infrastructure.
Our software, branding, checklist presentation, and other original service materials are owned by or licensed to us. We give you a limited right to use the app for its intended purpose, subject to these Terms and applicable store terms. This does not restrict rights that applicable law expressly grants you.
8. Availability, changes, and suspension
We may improve or change the app and may temporarily interrupt features for maintenance, security, or provider outages. We do not guarantee continuous availability or compatibility with every device or vehicle configuration. Where a material change affects a paid service, we will provide any notice and remedies required by law.
We may restrict or suspend access when reasonably necessary to address fraud, misuse, security threats, or a breach of these Terms. Where practical and lawful, we will explain the restriction and provide a way to contact support. You may stop using the service and request deletion at any time.
9. Disclaimers and responsibility
To the extent permitted by applicable law, the service is provided on an “as available” and “as is” basis, without promises that every issue will be detected, every AI statement will be correct, or any particular inspection or dispute outcome will result.
To the extent permitted by law, we are not responsible for indirect or consequential losses resulting from reliance on an inspection score, checklist, or AI output, or from a vehicle transaction or a third party’s actions. This does not exclude responsibility for fraud, willful misconduct, gross negligence, personal injury where exclusion is prohibited, or any liability or consumer remedy that applicable law does not allow us to exclude.
10. Privacy, deletion, and disputes
Our Privacy Policy describes personal information handling. Our account and data deletion page explains in-app and email request options.
Please contact support@smartharmonyai.com (see our Support page) first if something goes wrong so we can try to resolve it. These Terms do not require binding arbitration or waive any right to use a court or consumer dispute process available under applicable law.
We may revise these Terms and will update the date shown here. Material changes will receive any additional notice required by law. If part of these Terms is unenforceable, the remaining terms continue to apply to the extent permitted by law.
Provider: SmartHarmony AI LLC
Contact: support@smartharmonyai.com