Inspectly for TeslaContact us
Email support@smartharmonyai.com and mention Inspectly in the subject.
What to include
- Your phone model and its iOS or Android version.
- The Inspectly version, shown in the app under Profile → About & legal.
- What you were doing, what you expected, and what happened instead, including any error message.
- For a purchase problem: the order ID from your App Store or Google Play receipt, and the pack you bought.
- Inspectly does not store your name or email address, even if you signed in with Apple or Google, so we cannot find your account by email. To help us find it, include the order ID and date of an Inspectly purchase, if you made one.
- Screenshots help. Crop or cover a VIN, license plate, or other personal details that we don’t need.
Never send passwords, a full payment-card number, or a government ID.
Purchases and credits
Inspection packs are one-time purchases of inspection credits, not subscriptions. Unlocking a full inspection uses one credit, and reopening the same inspection does not use another.
If a purchase went through but the credits don’t appear, or a credit was used unexpectedly, email us with the order ID. Retrying a failed AI analysis for the same inspection should not use a second credit; tell us if it did.
Refunds
Purchases are made through Apple or Google, so refunds are handled by the store where you paid, under its procedures and applicable consumer law. We can’t issue store refunds ourselves.
- App Store: request a refund at reportaproblem.apple.com.
- Google Play: follow Google’s Google Play refund instructions.
A refund may remove unused credits from that purchase. Deleting your account does not request a refund.
New phone and restoring inspections
Inspections are stored on your phone. To move paid inspections to a new phone, turn on Cloud backup in Profile → Settings & privacy and sign in with Apple (iPhone) or Google (Android) before you switch. On the new phone, sign in with the same account under Profile and tap Restore inspection history. Backups contain verified photo copies, not your original photos.
Free Essential Checks stay on the phone where you made them and cannot be restored. Your credit balance is kept on our servers, so reinstalling the app does not lose credits you bought or give back credits you used.
Delete your data
Delete your account in the app under Profile → Settings & privacy → Delete my account, or email a request if you no longer have the app. The Delete your account and data page explains both options and exactly what is deleted and kept.
What to expect
We reply by email as soon as we can. We don’t offer a guaranteed response time, and complex issues can take longer. Privacy and deletion requests are answered within applicable legal time limits. We may ask for details to confirm that you control the account before we change or delete anything.
Policies
Inspectly is an information and recordkeeping tool, not a professional vehicle inspection. For a suspected safety issue, contact the manufacturer or a qualified professional.